Customer care

Contact Our Team

Reach out to our friendly customer service team for anything related to your Styleverto experience — from product details and styling advice to order support and returns.

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How can we help today?

Order & checkout support

Questions about delivery, payment, or something not behaving in your bag? We are here to help you check out smoothly.

Size, fit & styling

Need reassurance on fit, fabric, or how to style a piece from our latest drop? Ask for personalised recommendations.

Returns & exchanges

Explore our flexible return options or start an exchange for a different size, colour, or silhouette.

Store Location & Hours

Visit our flagship boutique in Australia for in-person styling, fittings, and an immersive look at our latest collections.

Flagship Boutique

Styleverto Boutique
145 Collins Street
Melbourne VIC 3000
Australia

Opening Hours

  • Monday – Friday 10:00 am – 6:00 pm
  • Saturday 10:00 am – 5:00 pm
  • Sunday & Public Holidays 11:00 am – 4:00 pm

In-store services include personalised styling sessions, click-and-collect pickups for online orders, and on-the-spot size exchanges where stock is available.

Explore the shop

Support & services

Order Support & Professional Enquiries

From tracking your delivery to exploring wholesale opportunities, the Styleverto team is here to support every step of your journey.

Order Tracking

Access information on how to track your order status and receive timely updates about your shipment.

  • Use the tracking link included in your shipping confirmation email.
  • Log in to your Styleverto account to view live order status and history.
  • If tracking appears delayed, contact us with your order number for an update.

For any tracking concerns, email [email protected] with your order number.

Returns & Exchanges

Learn about our flexible return policy, including how to initiate exchanges and returns.

  • Eligible full-priced items may be returned within 14 days of delivery in original condition.
  • Submit a return or exchange request via email, including your order number and item details.
  • For boutique purchases, returns can be processed in-store with your receipt or order confirmation.

For full details, please review our Terms and Conditions and Privacy Policy.

Wholesale & Partnership Inquiries

Contact us for business collaborations, wholesale quotes, or partnership opportunities.

Wholesale & Partnerships
[email protected]

Please include your business name, location, relevant links, and a brief overview of your proposal.

Media & PR Contacts

Journalists and media professionals can get in touch for press releases, interviews, or high-resolution imagery.

Media & Press
[email protected]

For story features and editorial requests, let us know your publication, deadline, and angle so we can respond swiftly.

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Feedback & Suggestions

Share your thoughts, suggestions, or feedback to help us continually improve your experience.

We value every perspective — from how our collections feel to navigate, to how our pieces fit into your wardrobe.

Send feedback directly via the form below or email [email protected].

Frequently Asked Questions

Browse popular topics and quick answers about accounts, payments, delivery, and more.

  • Managing your Styleverto account and saved addresses.
  • Accepted payment methods and security measures at checkout.
  • Delivery options, timeframes, and international shipping.
  • How to initiate returns and exchanges for eligible items.

If you cannot find what you are looking for, our team is a message away via email, phone, or live chat.

Send Us a Message

For tailored assistance with your order, styling recommendations, or a general enquiry, share a few details below and our team will be in touch.

By submitting this form you agree to our Privacy Policy and acknowledge that your data will be used to respond to your enquiry in line with our Terms and Conditions.

Need a quick answer?

Our FAQ hub covers popular topics such as account setup, payment options, delivery expectations, and return processes.

Before you place an order

  • Understanding size guides and garment measurements.
  • Using filters to discover pieces by fabric, fit, or occasion.
  • Saving favourite looks from the Lookbook for later.

After you check out

  • When to expect your shipping confirmation and tracking link.
  • How delivery windows differ across Australian regions.
  • Steps to request a return or exchange for eligible items.
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